Member & Merchant Support

We are here to help

Our London support desk assists with physical card dispatches, postal tracking, and boutique partner inquiries within one working day.

24 hrs

response time

3 days

Royal Mail dispatch

30

partner boutiques

Support Channels

How can we assist you today?

Select the relevant support team for prompt assistance with your membership or shop partnership.

Card Delivery Inquiries

Boutique Partnerships

General Questions

Track your physical welcome pack, update your postal delivery address, or request a replacement membership card.

Assistance for participating high-street merchants requesting counter display materials, window decals, or program updates.

Speak with our London team regarding membership privileges, participating storefronts, or account assistance.

Direct Desk

Send us a message

Fill out the form below and our team will respond within one working day.